Ethical Practices and Performance of Private Security Firms in Nairobi, Kenya – A Case Study of Kong Security Services Company
Ndombera Stanslous Kokonya
Post Graduate Scholar, School of Management and Leadership. Management University of Africa, Nairobi, Kenya
Osoro Jared Nyaema
Head School of Management and Leadership, School of Management and Leadership, Management University of Africa, Nairobi, Kenya
ABSTRACT:
This study evaluated performance of security firms in Nairobi-Kenya. The purpose of this study was to identify the effects of Ethical Practices and Performance, the effect of an organization’s code of ethics and performance, the effect of Staff Appraisal and performance, the effect of staff induction and performance, and the effect of client’s involvement in ethical practices. Three theories anchored this study; the Ethical Theory, the Equity Theory, and the Deming Systems theory in total quality management that proposed the PDCA cycle to improve continuously. Ethical Theories are organized into three frameworks; Consequentialist, Duty, and Virtue. The Equity theory touches on employee compensation expectations, motivation, and rewards. The research design used was descriptive, which enables the description and observation of a subject without influencing it. The target population for this research topic was Kong Security Services Company in Nairobi, with a Staff of 1230 including managers, and supervisors. The target population was sampled through purposive sampling, which involved selecting individuals knowledgeable and experienced in private security management. The research sample was 84 respondents. Primary data was collected using a semi-structured questionnaire. A pilot study was carried out on 10 respondents out of the 84 respondents for analysis. The research questionnaires were then edited for accuracy, consistency, and completeness. Collected data was analyzed using thematic analysis a method used for analyzing qualitative. Data Analysis used in this study is Descriptive statistics, whereby data was summarized and presented through diagrams and tables. It is concluded that the Code of Ethics influenced the Performance, Staff Appraisal Influenced performance, ethical staff appraisal and performance, the study also concludes that there is a significant relationship between staff induction and company performance. The results indicate that there is a significant relationship between staff induction and employee performance, the study concluded that clients’ Ethical Practices affect positively on company performance. The study found that the Code of Ethics, staff appraisal, staff induction, and clients’ Ethical Practices, have a positive effect on company performance, which means that company performance is affected by the variables. The study results and findings are important to both county and national government, departments, ministries, and agencies in Kenya, this includes regulating bodies such as the Private Security Regulatory Authority, and Investors in Private Security. The findings and conclusion are beneficial to the Private security industry Performance in Nairobi, Kenya, and the entire Private security industry globally. The results of this study will increase the existing literature on Ethical Practices and performance. They will enable researchers in the future to use this study to obtain information on their various research topic in this field.
Published in: International Journal of Research in Interdisciplinary Studies (Volume 2, Issue 10, October 2024)
Page(s): 56-62
Date of Publication: 24/10/2024
Publisher: IJRIS
Cite as:
Ndombera Stanslous Kokonya, Osoro Jared Nyaema, “Ethical Practices and Performance of Private Security Firms in Nairobi, Kenya – A Case Study of Kong Security Services Company,” in International Journal of Research in Interdisciplinary Studies, vol. 2, no. 10, pp. 56-62, October 2024.